King’s Daughters is updating its exterior campus signage to better
aid patients coming to the Ashland campus. The updates are part of the
medical center’s 2012 Master Facility Plan. Beginning phases of
the plan now are being implemented, with two parts already underway.
Temporary color-coded flags were installed earlier in the spring at all
building entrances, along with names and number designations. This phase
is designed to refine the sign program in guiding patients and families
to the correct building and entrance on campus. The goal is to help alleviate
confusion, reduce late and missed appointments, and ease customer frustration.
Once the plan is refined, permanent color-coded towers will be installed
throughout the campus.
President/CEO Kristie Whitlatch says she is very encouraged with the results
so far. “We know coming to the hospital can be stressful for everyone,”
Whitlatch said. “Our goal is to make it as simple as possible for
our patients and visitors to find the entrance closest to the services
they need, to navigate inside the building easily, and to leave at the
end of their visit without becoming lost.”
King’s Daughters also is changing the name of a key building. The
Heart & Vascular Center opened in May 2006 as a three-story building
dedicated to heart and vascular care. Today, it is a six-story building
and has become the cornerstone of the campus and is home to:
- the majority of inpatient medical and surgical units, including oncology
- outpatient testing, pre-admission testing (PAT), and the Coumadin clinic
- an expansive inpatient pharmacy
To better reflect these many services, the building has been renamed the
Parkview Patient Tower. “We are excited to be able to make these
investments in our infrastructure that will improve the patient experience
and support the continued growth and success of King’s Daughters,”
Local sign crews are installing the new signage on the Parkview Patient
Tower this week. In the coming weeks the interior and exterior signage
will begin to change as well to reflect the new name and the color-coding.
Phase three will include parking lot and Parkview Patient Tower lobby upgrades.