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Privacy Policy

Your Personal Information

The Limited Ways We Use Your Information

We do not sell or license your information. These are the limited ways we interact with your information in connection with our mobile apps:

When you choose to add a profile photo to MyKDHealth, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device, we store a copy of your chosen photo in app-private storage on your device. If you use the camera app on your device to take a new photo, the photo you take is first saved to your camera app and then also saved to app-private storage on your device. If you remove the photo from your profile or delete our mobile apps, the copy of the photo is deleted from the app-private storage, but the photo saved to your camera app remains available in your camera app until you choose to delete it. If you already have a photo stored in your profile through your healthcare organization – we do not interact with that photo in any way.

When you choose to use Apple’s HealthKit or Google Fit, we create encrypted identifiers to identify recipients of your Apple’s HealthKit or Google Fit data and store them on your device in app-private storage. If you choose to stop using Apple HealthKit or Google Fit or delete our mobile apps, the identifiers are deleted.

When you choose to view documents from King’s Daughters Health System (such as letters or images) using MyKDHealth, to make the files viewable for you we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our mobile apps.

When you choose to include a photo or video in a message you send to King’s Daughters Health System using MyKDHealth, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. If you use the camera app on your device to take a new photo or video, it will be saved to your camera app. Any photo or video saved to your camera app remains available in your camera app until you choose to delete it.

If you have a telehealth visit using MyKDHealth, when you join a visit with your provider, we will ask for permission to access your device’s video and audio functionality to make the telehealth visit possible. We do not record or store video or audio data from these visits.

If you use MyKDHealth for appointment arrival and you choose to enable it, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using MyKDHealth or you disable automatic appointment arrival, the identifiers are deleted.

If you use MyKDHealth for location-based check in for in-person appointments, or search to find healthcare providers near you, you may choose to allow MyKDHealth to interact with your location data for those purposes. We do not store your location data.

If you use MyKDHealth to notify front desk staff electronically when you arrive for an appointment, you may choose to allow our mobile apps to interact with your Bluetooth data for this purpose. We do not store your Bluetooth data.

While you use MyKDHealth, we collect non-identifying information so we can provide customer service to you or King’s Daughters Health Sysytem, and understand how people use our mobile apps so we can improve our products. This information includes the time you began using the app, the healthcare organization you interacted with, any error messages or codes, the model of device used and its operating system, and the version of our mobile app used. If you use Android devices, we also collect your connection type (cellular or WiFi) during an error.

You may contact us through the methods listed on Our Website. If you contact us, we may keep a record of the communication. You can decide how much information you want to share with us in those cases.

To use MyKDHealth, you must have an account with King’s Daughters Health System. Because of this, your use of MyKDHealth is also subject to King’s Daughters Health System’s privacy policy. Please contact us if you have any questions about our privacy policy.

For Android Users – Required Google Play Disclosures for Certain Health Apps

Google has determined MyKDHealth is subject to their COVID-19 apps requirements. As a result, we are required to provide the following information so we can make our mobile apps available to you in the Play store.

MyKDHealth interacts with your microphone only if you choose to use your microphone to navigate MyKDHealth. MyKDHealth interacts with your camera roll only if you choose to add a profile image to a profile in MyKDHealth. This information is not used in connection with COVID-19.

MyKDHealth accesses, collects, uses, and shares your information (including video, audio, images, files) as stated above in the section titled, “The Limited Ways We Use Your Information.” We also prominently highlight these uses, describe the type of data being accessed, and obtain your consent for these purposes as you use MyKDHealth.

MyKDHealth was not created specifically for the COVID-19 pandemic. MyChart existed before the COVID-19 pandemic to allow you to access your health information on file with King’s Daughters Health System. King’s Daughters Health System allows you to access COVID-19-related vaccination information, laboratory test results, and documents with illness-related information using MyKDHealth. You may choose if or how you want to access, display, or use the information – just like you can make those decisions about health information relating to other conditions, services, tests, or vaccinations.

King’s Daughters Health System may allow you to use MyKDHealth to conduct telehealth appointments with your healthcare providers. MyKDHealth only provides the technical support for those appointments to happen. We do not interact with any health information about you exchanged during any telehealth appointments.