Visitors
Amenities for Patients & Visitors
Please note that due to the national COVID-19 emergency, many of our on-campus services have reduced hours and/or seating capacity to ensure physical distancing and protect public health. Please call the service directly to inquire about hours and special requirements.
ATM & Banking
ASHLAND CAMPUS
City National Bank: Located on the first floor of Medical Plaza A, branch hours are 8:30 a.m. to 5 p.m. Monday through Friday. Please call the bank at (606) 467-6100 for additional information or schedule changes.
This is a full-service branch. There also is an Interactive Teller Machine (ITM) located near the Parkview Café. A live bank team member can help do anything that you can do at a bank location.
PORTSMOUTH CAMPUS
ATM: An ATM is located in the main lobby of the Hospital Entrance.
Dining Options
For your safety, and the safety of others, many of our on-campus food service operations have limited seating capacity. We ask that you please observe post restrictions and guidelines.
Ashland Campus
PARKVIEW CAFÉ
The Parkview Café offers a wide variety of food, snacks and beverages and is located on the first floor, in the Parkview Patient Tower 1 lobby. On weekends, the cafe serves breakfast and lunch.
SWEET CAROLINE’S
Sweet Caroline's is located on the first floor of Medical Plaza A and offers a variety of baked goods, sandwiches, soup, soft drinks and snacks. Special order cakes are available. To learn more, call (606) 408-7467.
- 6:30 a.m. to 11 p.m., Monday through Friday
WENDY'S
Wendy’s is located on the first floor of Medical Plaza A and offers the full Wendy’s menu. Hours are 6 a.m. to 10 p.m. weekdays, and 6 a.m. to 7 p.m. weekends. Ordering also is available through a mobile app.
POUR HOUSE COFFEE
Located at the junction of Medical Plaza A and the Medical Center, Pour House offers coffee and pastries and is open 6 a.m. to 6 p.m. Monday - Friday. To learn more, call (606) 393-5204.
Portsmouth Campus:
Vending machines are located in the Hospital lobby
Family Pharmacy
King's Daughters Family Pharmacy, located on the first floor of Medical Plaza B, 613 23rd St., offers convenient, friendly and quick service and is open to the general public. Patients being discharged from the hospital may have their prescriptions filled by the Family Pharmacy and delivered to their room before going home!
Most prescriptions are ready in 15 minutes.
(Due to COVID-19 restrictions, customers will undergo a temperature check and must wear a mask/face covering while in the facility.)
Use your smartphone to order refills. Download the Family Pharmacy app to get started:
App Store
Android Market
Pastoral Care & Chapel
Pastoral Care is available to patients and families. You will see our chaplains, associate chaplain volunteers, as well as local clergy throughout the health system. In Ashland, our chapel and Pastoral Care office are located on the first floor of the Medical Center, off the Lexington Avenue entrance.
Gift Shop
King's Daughters Auxiliary Gift Shop at KDMC offers visitors the opportunity to brighten a patient's day with fresh flowers and a card, a Yankee Candle or choose from a wide variety of gift items, including collectibles, hand-painted furniture, unique clothing and more.
The shop is staffed by volunteers. Gift Shop proceeds are used to support services for patients and the community, including transportation, car seats, and more. Visa, MasterCard, debit, and cash are accepted. Contact the Gift Shop by dialing (606) 408-0973. The Gift Shop is located on the first floor of the Medical Center.
Hours
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Monday: 9 a m. – 4 p.m.
Tuesday: 9 a.m. – 11 p.m.
Wednesday: 9 a.m. – 4 p.m.
Thursday: 9 a.m. – 11 p.m.
Friday: 9 a.m. – 4 p.m.
Saturday: 9 a.m. – 1 p.m.
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Sunday: closed
Parking and Transportation
VALET PARKING
We offer free valet parking in the 24th Street garage and the Parkview Patient Towers entrance in Ashland. Services are available from 7 a.m. to 5:30 p.m. Monday through Friday.
FREE 24/7 SHUTTLE SERVICE
We also offer free 24/7 shuttle service on our Ashland campus. Our shuttles move continuously throughout all parking lots on the Ashland campus, offering rides to patients, visitors and team members. Shuttles can be easily identified with their distinctive green lights on top.
To reach the shuttle service, please call (606) 408-0454 or dial ext. 80454 from an in-house phone.
PARKING GARAGES
Ashland campus
The 24th Street Parking Garage, a five-story facility located across from our Medical Plazas and the Outpatient Surgery Center, is connected via a covered street-level walkway and a second-floor skywalk to Medical Plaza B. Parking is free.
The Lexington Avenue Parking Garage is located across from our Lexington Avenue entrance. Our Medical Records department is located on the first floor of the garage; King's Daughters Health Education Center is located on the lower level. Parking is free.