Patient and Family Advisory Council

The Patient and Family Advisory Council gives the community a voice – a place to provide feedback about current healthcare experiences, share new ideas, and assist leadership in decision making. The PFAC is a mechanism for people to have representation in the healthcare setting.

This voluntary group meets every month in person at King’s Daughters in Ashland with the option to join virtually via WebEx.

There are three PFACs available at King’s Daughters:

General - Members of this PFAC provide feedback as it relates to services in primary care, urgent care, diagnostic testing, surgical services, etc.
Cardiovascular - Members of this PFAC provide feedback as it relates to cardiology, cardiothoracic surgery, vascular surgery, cardiac rehab, etc.
Women's and Children's Health - Members of this PFAC provide feedback as it relates to gynecology, obstetrics, mammography, pediatrics, etc.

Goals of the Patient & Family Advisory Councils:

Promote patient and family centered care principles
Strengthen communication and improve collaboration between providers, patients and families
Make recommendations for educational resources
Collaborate with hospital leaders and staff on issues that may impact care
Improve the patient and family experience
Connect the community and the hospital

PFAC members should:

Be willing to talk about experiences and effectively share insights and information
Demonstrate a passion for improving healthcare for others
Have the ability to listen well, respect the perspectives of others, interact with many different kinds of people, and enjoy working with others
Show a positive outlook on life and bring an appropriate sense of humor
Represent a broad cross-section of the hospital’s population

Some of the projects in which the PFAC has provided feedback and guidance include:

AI technology in the workplace
Family & caretaker support planning
K9 and alternative therapy utilization
Emergency Room design feedback and recommendations
Kiosk and eCheck-in process review
Hospital environment and family accommodations

If you are interested in helping King’s Daughters better meet the needs of our communities, click HERE to complete the PFAC application.

If you have any questions or concerns, please email our team at: DG_PatientFamilyAdvisoryCouncil@kdmc.kdhs.us