Referring Providers 7-2-26

Information for referring providers

Thank you for referring your patient to us. We appreciate the opportunity to serve you and your patients. We are pleased to offer EpicCare Link to referring providers. EpicCare Link is a secure web portal that connects you to information stored in King's Daughters electronic medical record for your referred and admitted patients.

Requesting access is easy, and there’s no software or hardware to maintain. As an EpicCare Link user, you receive free, view-only access to important information about your patient’s care at King's Daughters, including: discharge summaries, consult and operative reports, imaging, lab results, immunizations, medications and much more.

You can also use EpicCare Link to quickly refer patients to us; transmit orders for testing; view upcoming appointments and referral status; and communicate with King's Daughters to help provide quality patient care.

How to set up your EpicCare Link account

Individuals at a facility with current UK HealthCare EpicCare Link access need to request access through their link site administrator. The administrator will need to log in to their EpicCare Link account and select Account Requests from the Admin tab. Please contact the Physician Liaison program at 859-323-0736 if you need the name of your link site administrator.

Link site administrators: Click here to learn how to generate your new user temporary passwords, reset user passwords, set up challenge questions, add/remove users, remove inactivity blocks, reset 2-factor authentication for your users, and update your contact information.

To set up a new practice with EpicCare Link, please follow the steps below.

1. Start the application process by utilizing the EpicCare Link Access Request found at this link.
2. Request access for a new site and complete all required information.
3. Request access for all providers at your practice by completing a separate application for each provider. This allows patients to be connected back to your practice and users to submit referrals on their behalf.
4. Request access for all staff who need to look up medical records and submit referrals. All users must have their own application and log-in credentials.
5. Designate at least one person—no more than two—to serve as a link site administrator by checking the box at the bottom of the application that states, “Make This User a Link Site Administrator.” Link site administrators are responsible for adding, removing and verifying users and should be someone who accesses the system regularly.
6. Once a new user has been granted access the user will receive an email notification that their account has been created. The link site administrator (LSA) who submitted the account request will see a broadcast message when logging into EpicCare Link. This message will prompt the site administrator to set up a temporary password for the new user. The LSA should then share the log-in credentials with the new user. On first login, the user will be required to enter the temporary password and will be prompted to create a new, personalized password. Additional instructions on setting temporary passwords can be found here.

Referral forms

Once your provider(s) are connected with UK EpicLink, you may refer patients for testing or other services by completing and faxing an order to us. You can contact a member of the UK King's Daughters Business Development team to do this. For your convenience, we have included our most frequently used forms below.

• Outpatient Testing Referral
• Non-Invasive Cardiac Testing Referral
• Specialty Referral Form
• MRI/MRA Order/Appointment Request

Patients
Please call our Care 24/7 line at 606-408-8999 for information regarding referral to UK King's Daughters providers, testing or treatment services.